Going on my 4th replacement in one week.
EDIT: Third unit came in. Wrong parts. Lowering to one star. I bought this as a lighting deal for 250 dollars so I don't want my money back, I just want a working machine. Honestly, I know it's refurbished but it should at least work initially, right?
Amazon, I'm not a landfill, stop sending me garbage.
Initial review:
2 stars because Amazon's support is so amazing. But...
The first unit wouldn't pump water at all.
The second replacement unit would only heat water to 140 degrees and dripped from every orifice while running.
I'm wondering who does QA on these refurbs...
Cool Machine BUT...(Leaks Water)_
I like the machine. Its my first espresso machine being that I'm trying to leave Starskybucks alone..(Love 'em but too costly a habit when adding up the visit.) However, just like others who purchased this refurbished 830 for the gold deal price ($249), mine leaks from the top of the machine near the steam wand. Hand still hurts from the hot water hitting me. After trying to return to replace the machine, Amazon (Ama) didn't give an option for replacing unit.
So I called Amazon being that like other customers, I did not want a refund vs. I wanted a working model at the gold deal price that I paid that would allow me to make my morning cup of espresso. Kudos to Ama customer service for their assistance in allowing me to keep the machine until they replenish their stock with working espresso machines. I don't think they initially realize how much customers want to keep their deal price and how coffee drinkers love their coffee.
But Ama did so I'm satiated for...
Wouldn't Stay Powered On
Bought this machine as a gift for mothers day. Unfortunately when she received it, the machine would not stay powered on for more than 10 seconds. To get the power back you had to fully unplug the unit then plug it back in. This would only result in it powering for another 10 seconds. Needless to say Breville customer support attempted walking her through initial priming procedures but this failed to work. They recommended returning it and buying a non discontinued model. Guess I should have listened to the other reviews on here. The great price had me hopeful. I am glad that Amazon's return service is straight forward and honoring the refund.
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