We have had this 2 weeks....
After setting this up, priming, and running it for about a week, the frother would not froth the milk...it would boil the milk and spew water all over the place. I have cleaned the wand after every use so that is not the problem. Some steam is also released from the espresso side when trying to froth. Krups will not answer my emails and their customer service phone number has a recording that says they are closed (during business hours...) This machine is going back!
I read the reviews, I should have heeded them......
When we unpacked it - it looks great. The hinge on the door opening on the top of the machine broke after 4 days - but we liked the machine and wanted to give it a chance. Now, today - after only having it seven days the espresso maker is kaput - nothing happens when we flip the switch to start that part of the machine. We've reset by unplugging and repeating the process. I read the reviews on this and all the other combo coffeepot/espresso machines but thought, somehow we'd be exempt - if only. Now I get to package it all back up and return (the reviews were so bad I even kept the packaging in the event of a return). What a nightmare.
Sad and disappointed--would have given NO stars if I could have...
I purchased this item based on Krups coffee machines I have had and used in the past. They always make a great cup of coffee! This is true for the coffee side of this machine as well. The disappointment comes with the espresso side.
For some reason, the plastic materials used in its construction causes the espresso dispenser, the hot water dispenser/ milk frother all to be infused with not only a terrible plastic odor, but also a more than repulsive plastic flavor. I have used the product for a little less than a month in hopes that this plastic odor and flavor would dissipate, but sadly it has not.
I know someone else that bought this same machine at about the same time as me and he is experiencing the same exact issue with his machine.
We both called Krups, but got different responses. His call rendered a response that this issue has never arisen before with an offer to exchange the machine for another.
My call rendered a...
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